Built for SaaS - Dimension Data SaaS Cloud
Software-as-a-service (SaaS) providers face an incredible market opportunity as the proliferation of smart computing devices and the trend towards collaboration continue to climb. Yet, they can’t afford customer attrition due to a poor user experience. Seconds of downtime can mean lost revenue or customers fleeing to the competiton.
Customer acquisition and retention, scaling for rapid growth, delivering the best customer experience, competitive pressures, and regulatory compliance are just a few of the considerations that SaaS providers must negotiate every day. Rather than taking on capex and hiring or training people to help deliver a SaaS-delivery model, SaaS providers are looking to complement their software development and innovation efforts with a SaaS delivery partner − one that can deliver unmatched operational expertise with the highest level of SLA-backed availability and performance.
Why Dimension Data for SaaS?
Hundreds of SaaS providers with millions of end users trust Dimension Data’s ‘built-for-SaaS’ cloud. Dimension Data’s cloud allows our SaaS clients to scale operations, enter new markets, accelerate global deployments, and – most importantly – to focus on innovation.
We understand that the cost of SaaS delivery isn’t limited to infrastructure alone. Clients often assume that SaaS delivery costs are limited to platform costs. Yet, in order to deliver the best possible customer experience, our SaaS clients need to focus on innovation and delivering an incredible customer experience. That’s why Dimension Data is unmatched in addressing all SaaS costs. Through Dimension Data Application and Technical Operations, our clients get the benefit of our seasoned cloud experts who help to reduce infrastructure and operational costs.
- Dimension Data Application Operations is a suite of value-add services that address application composite, people, process and compliance issues. Application Operations provides SaaS application management services to scale complex SaaS- and Web-based applications. Our services are built on best practices, developed from having worked with hundreds of clients across many different industries to scale operations and enter new markets.
- Dimension Data Technical Operations is a suite of services for managing and monitoring IT systems infrastructure. Technical Operations provides system monitoring, operating system support (including ongoing patching), and 28-day backups of all production servers, allowing SaaS clients to minimise operational risk, while saving time and money.
The Tolly Group recently compared Dimension Data’s cloud performance against that of other cloud providers. Dimension Data consistently outperformed other cloud providers, delivering true, enterprise-class performance. This is attributed to Dimension Data’s multi-tiered, mission-critical enterprise SaaS applications − with defence-in-depth security, and the ability to scale up and scale out.