Application Performance Monitoring & Management

Dimension Data manages the availability and performance of your application, backed by our industry leading Application Uptime guarantee.

Dimension Data leverages three key monitoring platforms that provide multiple layers of monitoring:

  • Public IP-based Network Monitoring
  • Core System Monitoring
  • Single Step URL and Transaction-based User Experience Monitoring

Dimension Data Application Operations’ multipoint monitoring systems scrutinize key system parameters, application availability, network, and the overall customer experience 24x7x365 to ensure the highest possible uptime and performance.

Our monitoring systems report to a central aggregation engine which feeds our 24x7x365 Customer Care Center (C3), which drives Dimension Data's customer care and technical support for all emergency or after hours client-to-Dimensiondata communications.