Database Management

Dimension Data provides full Database Management support to all Dimension Data Application Operations customers. Our dedicated team of industry veterans provides world-class support for complex Oracle, MySQL, and Microsoft SQL database implementations.

Dimension Data supports a wide variety of versions including:

  • Microsoft SQL Server 2008, and 2012 (Standard and Enterprise)
  • Oracle 9i, 10g, 11g
  • MySQL 4.x, 5.x

Dimension Data supports both stand-alone and clustered database configurations, including both active/passive and active/active configurations.

Dimension Data provides database architecture and design support for database implementation, leveraging its expertise to provide input on the best configuration and performance tuning for your needs. The team will perform the database installation and configuration, as well as installing and configuring Dimension Data’s monitoring tools for database availability.

Dimension Data also provides 24x7 troubleshooting and resolution for any issues with database availability or severe performance issues. In addition, the team performs ongoing database maintenance related to performance, disk space, error logs, backups, and recoveries. The team also stands ready to support future database upgrades including planning, scheduling, testing, and coordination.

Database Support Matrix for Oracle, MySQL, and Microsoft SQL

Operations Activity Included in Application Operations Included in Managed Hosting
Vendor Software Installation Yes No
Database Backup Yes Yes
Database Monitoring
• Performance
• Availability
Yes No
Database architecture and design support
• Troubleshooting issues related to performance and availability
• Review/Recommendations
Yes No
Performance Analysis Yes No
24x7x365 Incident Response to Database application related issues Yes No
Vendor updates (e.g. security patches) Yes No
Database deployment / updates and change management Yes No
100% Application SLA Yes No

 

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